Throughout my progressive 17-year career, I have played a central role in driving operational effectiveness by providing comprehensive levels of financial, administrative, and technology support. I have also been recognized for my ability to accurately address the diverse needs of end-users and swiftly deliver quality solutions and superior service.
My professional achievement is directly related to my broad-based skill set that includes a background in the financial services industry, FINRA series 7, and 66 licensed Registered Representative and Investment Advisor, technology user support, technology project planning, IT software and hardware upgrades, system analysis, maintenance and inventory, call center metrics reports, and network and VOIP problem tracking/resolution. I actively leverage a user-centric approach in identifying and defining issues in order to accurately satisfy client requirements. Additionally, I thrive in fast-paced work environments, adeptly collaborating with diverse stakeholders to drive effective processes and outcomes